Frequently Asked Questions

Most orders are processed and dispatched within 1–2 business days of placement. You will receive a confirmation email with tracking details as soon as your order leaves our warehouse.

Once your order ships, use our Track Order page with your order number and the email or phone used at checkout to see live status updates from dispatch to delivery.

Standard (3–7 business days) and Expedited (1–3 business days) shipping are available at checkout. Options and rates vary by destination and are quoted before you pay.

Yes, we ship to many countries. Available destinations and estimated delivery times are shown at checkout based on your shipping address.

Shipping is calculated at checkout based on weight, destination, and method. Orders that qualify for free shipping will show $0.00 at checkout.

If your tracking has not updated in 5+ days or your order is past the estimated delivery window, contact us with your order number and we will investigate with the carrier.

You may return most items within 30 days of delivery for a refund or exchange, provided they are unused and in their original packaging.

Contact our support team with your order number and the item(s) you would like to return. We will send return instructions and the return shipping address.

Yes. Request an exchange within the 30-day window. If the new item costs more, we will collect the difference; if it costs less, we will refund the balance.

Refunds are issued within 5–7 business days after we receive and inspect the returned item, back to your original payment method.

Final-sale, clearance, and personalized items cannot be returned. Perishables and intimate apparel are also non-returnable for hygiene reasons.

If the return is due to a defect or our error, we cover return shipping. For change-of-mind returns, return shipping is the customer’s responsibility.

This store currently accepts Cash on Delivery only. Payment is collected when your order is delivered; no card details are requested by this website.

Yes. This store currently accepts Cash on Delivery only, so no card information is requested or stored by this website.

For Cash on Delivery orders, payment is collected when your order is delivered. Our team may contact you to confirm the order first.

Discount codes are not currently supported. The final total shown at checkout is calculated from the current catalogue price and any configured delivery fee.

No. Payment plans and installments are not currently offered.

Refer to our Size Guide page for detailed measurements. If you are between sizes or unsure, contact support with your measurements and we will recommend the best fit.

We work hard to show accurate colors, but screens and lighting can cause slight variation. If a product does not match, you can return it within the 30-day window.

Care instructions are listed on each product page and on the product’s care label. Following them keeps your item in the best condition for longer.

We stand behind our products. If an item arrives defective or fails prematurely under normal use, contact us for a replacement or refund.

We process orders quickly. Contact us within 12 hours of ordering and we will do our best to change or cancel it before it ships.

Many items are restocked. If a size or color is out of stock, use the “notify me” option on the product page to be alerted when it returns.